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How can we help?

Getting started

Sign up with email or Google, then run your first scan from the Dashboard. New accounts start with 500 free credits.

How do credits work?

One credit ≈ one metered operation. Drive refreshes are free for files Sortly already knows; only newly discovered files use scan credits. AI analysis, semantic search and commands are metered. Moves, undo, previews and settings are always free. Credits never expire.

Is my data safe?

Sortly never permanently deletes, modifies or duplicates files. All moves are native Drive operations and every action is reversible. See our Security page for details.

Why do I need to verify my email?

Verification protects your account and unlocks purchases and referral bonuses. If you didn't get the email, hit 'Resend' on the Wallet page.

Can I cancel and get a refund?

Unused credits can be refunded within 14 days of purchase. See our Refund Policy or contact support.

Can I connect multiple Google Drives?

Yes — go to Settings → Connected drives → Add Google Drive. Each drive is scanned separately.

What's Metadata-only mode?

Toggling this from the Dashboard makes Sortly skip reading file contents — only filenames, folder structure and Drive metadata are used. Less accurate, but nothing leaves your Drive for AI processing.

Do you support Shared Drives?

Yes. Use the scope selector on the Dashboard to include 'Shared with me' or 'Everything' (which covers Team/Shared Drives).

Why does checkout say 'mock mode'?

Sortly is running with a placeholder Stripe key. When we go live with a real Stripe account, this indicator disappears and real payments are processed.

Still stuck?

Our team usually replies within one business day.